Privacy Policy
Last updated: November 5, 2026
This policy explains how SubtitleDownloader.com handles information when you download or generate subtitles, create an account, or purchase a plan.
Information we collect
- Account data: email address, password hash, locale, plan, and email preferences.
- Job data: submitted public video URLs, selected languages, processing status, subtitle results, filenames, and timestamps.
- Uploaded media: audio or video voluntarily uploaded to create subtitles when captions are unavailable.
- Technical data: IP address, browser information, security events, rate-limit records, and basic product analytics.
- Billing data: Stripe customer and subscription identifiers. Complete card details are handled by Stripe and are not stored by us.
How we use information
We use it to provide subtitle results, enforce limits, maintain download history, secure accounts, process payments, send requested lifecycle or transactional email, troubleshoot failures, and improve the service.
Service providers
We use providers such as Stripe for payments, SendGrid for email, object storage for account files, Redis and Celery for job processing, proxy services for reliable public-caption access, and speech-processing providers when AI subtitle generation is requested. Each receives only the data required for its role.
Retention and deletion
Guest and free results may have shorter retention than paid account history. You can delete individual files from My Subtitle Downloads and request account deletion. Limited billing, fraud-prevention, and legal records may be retained where required.
Sharing and training
We do not sell personal data. Private subtitle results are marked noindex and are not intentionally published. We do not use submitted media or subtitle results to train our own machine-learning models.
Contact
For privacy questions or deletion requests, use our contact page.