Subtitle Downloader Help
Answers about supported links, caption tracks, formats, subtitle generation, accounts, and billing.
Frequently asked questions
Tap any question to expand the answer.
Which subtitle formats can I download?
TXT contains clean caption text. SRT includes numbered cues and timestamps for most editors and players. VTT is the standard timed-caption format for HTML5 video.
Which video sites work?
YouTube and many public pages supported by our extraction provider can work, including Vimeo, Dailymotion, Facebook, TikTok, and Reddit. Results depend on public access and the source site.
Why are subtitles unavailable for a video?
The owner may have disabled captions, the video may be private, age or region restricted, or the platform may require login or DRM. New videos may not have generated captions yet.
Can you download subtitles from Netflix or other streaming services?
No. Subscription streaming services normally protect subtitle tracks behind login and DRM. Use the subtitle controls and offline features provided by the streaming app.
What happens when a public video has no captions?
For accessible sources, signed-in users may be offered AI subtitle generation from the audio. Limits depend on plan, file duration, and source availability.
Can I choose another language?
Yes. When a video exposes multiple manual or automatically generated caption tracks, the result page lists the available languages before download.
Is SubtitleDownloader.com free?
Guests can preview and copy available captions. A free account adds TXT downloads and a first SRT or VTT export. Paid plans add higher limits, bulk jobs, priority processing, and longer subtitle generation.
Where are my subtitle files?
Signed-in users can open My Subtitle Downloads from the account menu to revisit private results and export supported formats.
How do I cancel Premium?
Open Account & Billing, then use the Stripe billing portal to cancel or update your payment method. Access continues through the paid billing period.
How do I delete my data?
Delete individual results from My Subtitle Downloads or request account deletion from your account or our contact page.
Still need help?
Send the video page URL, the format you need, and the exact error message. Do not send passwords or payment-card details.
Contact support